Marshall Cavendish Education

CUSTOMER SUPPORT

Basic Administration Guide

Creating & Assigning Lessons and Tests

Self-Registration Access Code Guide

Administration
Post Announcement.mp4 Change Your Own Password.mp4 Reset Student Password.mp4 Forgot Password Self-Recovery.mp4 Multi-factor Authentication.mp4

Lesson Builder
Create New Lesson.mp4 Add New Resource - My Library.mp4 Add New Resource - My Resources.mp4 Add New Resource - My Files.mp4 Add New Resource - Youtube.mp4 Add New Resource - Google.mp4 Add New Resource - My Test.mp4 Assign Lesson.mp4 Track Lesson.mp4

Live Classroom (Premium)
Introduction to HeyHi Live Classroom Basic Functions of HeyHi Live Classroom HeyHi Live Classroom Meeting Modes How to get help for HeyHi Live Classroom HeyHi Live Classroom Playlist

Test Builder
Create New Test.mp4 Add New Question - MCQ.mp4 Add New Question - MRMCQ.mp4 Add New Question - T&F.mp4 Add New Question - SAQ.mp4 Add New Question - SAQSwap.mp4 Add New Question - SelectMenu.mp4 Add New Question - Sequencing.mp4 Add New Question from Bank.mp4 Assign Test.mp4 Track Test.mp4

Latest Browser Versions	Minimum OS Requirement
Edge	Windows 10 and above
Firefox	Windows 10 and above
Firefox	MacOS 11.x and above
Chrome	Windows 10 and above
	MacOS 11.x and above
	Android 9 and above
	iOS/iPadOS 17.x and above
Safari	MacOS 11.x and above
Safari	iOS/iPadOS 17.x and above

For optimal learning experience, we recommend the following internet connection speed:

Content Type	Recommended Speed
eBooks	2 Mbps or higher
Videos	5 Mbps or higher
Interactive Content and Resources	6-10 Mbps or higher
Download and Upload Resources (Downloading and uploading large files, such as assignments, images and presentations)	10-25 Mbps or higher

*Typical speed of 4G LTE networks: Download: 15-20 Mbps / Upload: 10-25 Mbps.

	For customers in USA: Call: 844-464-6411 Monday to Friday: 8:00 AM to 8:00 PM EST Saturday: 11:30 AM to 8:00 PM EST Email: techsupport@marshallcavendish.com
	For customers in other countries: Email: helpdesk@mceducation.com